Serving offices with regular Chinese tea delivery
Tea.taxi offers corporate accounts for businesses that want a steady supply of quality Chinese tea without the administrative burden of per-order purchases. Whether you run a co-working space in Moscow, a design studio in Saint Petersburg, or a consultancy in Kazan, we deliver 100g portions of carefully selected tea within one to two hours. Our corporate billing streamlines everything from consolidated monthly invoices to clear VAT documentation, so your team can focus on work while the tea flows.
The core of the service is a flexible standing order. You choose a rotating selection of teas — perhaps a delicate white like Bái Háo Yín Zhēn from Fuding, Fujian, one week, and a robust Yunnan black for the next. Our experts, such as Chen Hui Yi (white, green, and yellow tea specialist) and Zhou Xiang (green, black, and yellow teas), help design a calendar that suits your office palate. For oolong enthusiasts, Fang Ting can introduce single-origin Tiě Guān Yīn from Anxi or Wuyi rock teas. All orders are prepared with full traceability: you’ll know which mountain and factory produced each batch.
Corporate billing runs on net-30 terms after the initial deposit. Invoices clearly separate the taxable base and 20% VAT, as required for Russian legal entities. Export documents are available for non-domestic clients. Monthly summary statements arrive by email on the 5th of each month, with per-order breakdowns. You can also access real-time statements via your corporate dashboard. Accounts payable issues are handled by a dedicated team at [email protected], with a typical response time of one business day.
If your office is new to Chinese tea, the curated approach reduces risk. For deeper knowledge, tea.school offers online courses on brewing methods and regional profiles. And if you need teaware — gaiwans, fairness pitchers, cups — visit tea.equipment. tea.taxi focuses on the tea itself, but these companion sites complete the experience. For larger corporate events, like a tasting for twenty people, tea.events can arrange a session led by one of our masters.
We aim to make corporate ordering as smooth as a good Lóngjǐng: subtle, reliable, and never forced. The following questions cover the practicalities of setup, billing cycles, deposits, changes, and refunds, so you know exactly what to expect when you bring tea.taxi into your office.
Common questions
How do I open a corporate account?
Email [email protected] with your company’s legal name, INN, KPP, contact person, and primary delivery address. We will send you a corporate agreement with net-30 terms and an initial deposit requirement of 30% on the first order. Setup normally takes two business days. Once active, you receive an online dashboard where multiple employees can place orders against the same account, ensuring consistency across floors or departments.
What payment terms are available for corporate clients?
Standard terms are net-30 days from the date of invoice. We also offer net-15 for smaller accounts. Payment can be made via bank transfer in RUB. For the first corporate order, a 30% deposit is invoiced upfront; this deposit is credited against the total amount due and fully refundable if you close the account within the first three months.
Is VAT included in the displayed prices?
Yes, all prices on tea.taxi include 20% VAT for deliveries within Russia. Corporate invoices break out the taxable base and VAT amount as required by law. If your company is registered outside the Russian Federation, we can issue a zero-rated invoice upon receipt of proper export documentation. Contact [email protected] for the specific forms.
Do you provide monthly summary statements?
We email a consolidated statement on the 5th of each month, covering all orders from the previous calendar month. It lists each delivery with date, tea reference, amount, and VAT. The statement also shows any outstanding balance. The same data is accessible anytime in your corporate dashboard. For quarterly or weekly reports, contact our accounts payable team.
What is the minimum order for corporate billing?
To use corporate billing, you need to place at least one standing order with a monthly value of 5 000 RUB or more. Individual ad-hoc orders within the account have no minimum, but the account itself must meet that threshold. If your office orders less frequently, you can still use regular consumer checkout and request a consolidated invoice manually.
How long does it take to receive an invoice?
Invoices are generated automatically when an order is confirmed and are sent by email within one hour. Monthly summary statements are issued on the 5th. If you need an invoice faster or require a pro forma for advance payment, write to [email protected]; we can typically issue it within 30 minutes during business hours.
Can I set up multiple delivery addresses?
Yes, your corporate account can include several addresses, such as different office floors or branch locations in the same city. Each address can have its own standing order schedule and tea preferences. For deliveries across multiple cities, contact us to extend coverage; we currently serve Moscow, Saint Petersburg, Kazan, and Yekaterinburg.
What is the refund policy for corporate orders?
Unopened tea pouches can be returned within 24 hours of delivery for a full refund, excluding any rush fee. We handle the pickup. If a tea arrives damaged or differs from the order, we replace it at no charge on the next delivery. For taste dissatisfaction, we offer a credit note of 50% on the first occurrence per quarter, encouraging you to work with our experts to refine the selection.
Do you offer volume discounts?
Yes, for standing orders above 20 000 RUB per month, we apply a 5% discount on all deliveries. For orders exceeding 50 000 RUB, the discount becomes 8%. Volume discounts are calculated quarterly and appear as a credit on the following month’s invoice. For larger contracts, contact our corporate sales team at [email protected] for bespoke pricing.
Can I request a specific tea not on the regular menu?
Our catalog focuses on 100g portions of curated Chinese teas — white, green, yellow, oolong, black, and pu’erh. If you need a particular tea, such as a specific factory’s shu pu’erh or a rare sheng, we can source it through Teamotea’s broader network. For in-depth exploration of aged sheng, puerh.app is a better resource. Requests are subject to availability and may require a longer lead time.
How do I change a standing order?
Edit your standing order in the corporate dashboard up to 48 hours before the next scheduled delivery. Changes can include switching teas, adjusting quantities, or temporarily pausing. After the 48-hour window, contact [email protected], and we will do our best to accommodate, but the original order may still be dispatched. No fee is charged for reasonable periodic adjustments.
What if I need to cancel a standing order entirely?
You can cancel a standing order with 14 days’ written notice. Any prepaid amount for the remaining period will be refunded within 10 business days, minus the cost of any tea already delivered. The initial deposit is returned provided the account has been active for at least three months, as stated in the corporate agreement.
Who selects the teas for the corporate rotation?
Our senior tea experts, including Zhou Xiang (green, black, yellow teas) and Chen Hui Yi (white, green, yellow teas), curate a seasonal rotation that balances flavour profiles, caffeine levels, and processing styles. You can also request an online consultation with Fang Ting, oolong and pu’erh specialist, to tailor the selection to your office’s taste. The goal is a rotation that stays interesting without being overwhelming.
How do I handle accounts payable issues?
[email protected] is your direct channel for invoice corrections, payment tracking, and billing disputes. We aim to respond within one business day. For urgent matters, call +7 (495) 123-45-67 during Moscow business hours. Our specialist, Irina, can provide remittance advice and assist with EDI connections if your company uses electronic invoicing. For order-specific questions, the support team at [email protected] is also available.
What documents do you need to set up a corporate account?
We require a copy of your company’s OGRN certificate, VAT registration (if applicable), and a letter of authorization for the person managing the account. For non-Russian entities, we need a certificate of incorporation and a tax residency document. These are standard due-diligence requirements and are handled securely via our encrypted upload portal.
Still have questions?
The accounts team at [email protected] is ready to walk you through the paperwork or schedule a trial delivery for your office. For billing-specific queries, [email protected] responds within a business day — if you haven’t heard back, a gentle nudge to +7 (495) 123-45-67 speeds things up.
If your company is interested in deeper tea education alongside the deliveries, tea.school runs short online courses on brewing and regional character. For equipping your office kitchen, tea.equipment stocks a curated range of gaiwans, pitchers, and trays. And should you ever want to bring a master like Chen Hui Yi or Fang Ting for an in-office tasting, tea.events can organise a session tailored to your team’s level.
For broader partnership discussions — white-label, co-branding, or large-scale events — visit teamotea.com. Our community forum at tea.community also hosts threads on office tea culture, where you can swap ideas with other corporate customers. Whatever path you choose, we’re here to make Chinese tea a seamless part of your workday.