Question 1

How do I open a corporate account?

Accepted Answer

Email accounts@tea.taxi with your company’s legal name, INN, KPP, contact person, and primary delivery address. We will send you a corporate agreement with net-30 terms and an initial deposit requirement of 30% on the first order. Setup normally takes two business days. Once active, you receive an online dashboard where multiple employees can place orders against the same account, ensuring consistency across floors or departments.

Question 2

What payment terms are available for corporate clients?

Accepted Answer

Standard terms are net-30 days from the date of invoice. We also offer net-15 for smaller accounts. Payment can be made via bank transfer in RUB. For the first corporate order, a 30% deposit is invoiced upfront; this deposit is credited against the total amount due and fully refundable if you close the account within the first three months.

Question 3

Is VAT included in the displayed prices?

Accepted Answer

Yes, all prices on tea.taxi include 20% VAT for deliveries within Russia. Corporate invoices break out the taxable base and VAT amount as required by law. If your company is registered outside the Russian Federation, we can issue a zero-rated invoice upon receipt of proper export documentation. Contact finance@tea.taxi for the specific forms.

Question 4

Do you provide monthly summary statements?

Accepted Answer

We email a consolidated statement on the 5th of each month, covering all orders from the previous calendar month. It lists each delivery with date, tea reference, amount, and VAT. The statement also shows any outstanding balance. The same data is accessible anytime in your corporate dashboard. For quarterly or weekly reports, contact our accounts payable team.

Question 5

What is the minimum order for corporate billing?

Accepted Answer

To use corporate billing, you need to place at least one standing order with a monthly value of 5 000 RUB or more. Individual ad-hoc orders within the account have no minimum, but the account itself must meet that threshold. If your office orders less frequently, you can still use regular consumer checkout and request a consolidated invoice manually.

Question 6

How long does it take to receive an invoice?

Accepted Answer

Invoices are generated automatically when an order is confirmed and are sent by email within one hour. Monthly summary statements are issued on the 5th. If you need an invoice faster or require a pro forma for advance payment, write to accounts@tea.taxi; we can typically issue it within 30 minutes during business hours.

Question 7

Can I set up multiple delivery addresses?

Accepted Answer

Yes, your corporate account can include several addresses, such as different office floors or branch locations in the same city. Each address can have its own standing order schedule and tea preferences. For deliveries across multiple cities, contact us to extend coverage; we currently serve Moscow, Saint Petersburg, Kazan, and Yekaterinburg.

Question 8

What is the refund policy for corporate orders?

Accepted Answer

Unopened tea pouches can be returned within 24 hours of delivery for a full refund, excluding any rush fee. We handle the pickup. If a tea arrives damaged or differs from the order, we replace it at no charge on the next delivery. For taste dissatisfaction, we offer a credit note of 50% on the first occurrence per quarter, encouraging you to work with our experts to refine the selection.

Question 9

Do you offer volume discounts?

Accepted Answer

Yes, for standing orders above 20 000 RUB per month, we apply a 5% discount on all deliveries. For orders exceeding 50 000 RUB, the discount becomes 8%. Volume discounts are calculated quarterly and appear as a credit on the following month’s invoice. For larger contracts, contact our corporate sales team at corporates@tea.taxi for bespoke pricing.

Question 10

Can I request a specific tea not on the regular menu?

Accepted Answer

Our catalog focuses on 100g portions of curated Chinese teas — white, green, yellow, oolong, black, and pu’erh. If you need a particular tea, such as a specific factory’s *shu* pu’erh or a rare *sheng*, we can source it through Teamotea’s broader network. For in-depth exploration of aged *sheng*, puerh.app is a better resource. Requests are subject to availability and may require a longer lead time.

Question 11

How do I change a standing order?

Accepted Answer

Edit your standing order in the corporate dashboard up to 48 hours before the next scheduled delivery. Changes can include switching teas, adjusting quantities, or temporarily pausing. After the 48-hour window, contact support@tea.taxi, and we will do our best to accommodate, but the original order may still be dispatched. No fee is charged for reasonable periodic adjustments.

Question 12

What if I need to cancel a standing order entirely?

Accepted Answer

You can cancel a standing order with 14 days’ written notice. Any prepaid amount for the remaining period will be refunded within 10 business days, minus the cost of any tea already delivered. The initial deposit is returned provided the account has been active for at least three months, as stated in the corporate agreement.

Question 13

Who selects the teas for the corporate rotation?

Accepted Answer

Our senior tea experts, including Zhou Xiang (green, black, yellow teas) and Chen Hui Yi (white, green, yellow teas), curate a seasonal rotation that balances flavour profiles, caffeine levels, and processing styles. You can also request an online consultation with Fang Ting, oolong and pu’erh specialist, to tailor the selection to your office’s taste. The goal is a rotation that stays interesting without being overwhelming.

Question 14

How do I handle accounts payable issues?

Accepted Answer

Finance@tea.taxi is your direct channel for invoice corrections, payment tracking, and billing disputes. We aim to respond within one business day. For urgent matters, call +7 (495) 123-45-67 during Moscow business hours. Our specialist, Irina, can provide remittance advice and assist with EDI connections if your company uses electronic invoicing. For order-specific questions, the support team at support@tea.taxi is also available.

Question 15

What documents do you need to set up a corporate account?

Accepted Answer

We require a copy of your company’s OGRN certificate, VAT registration (if applicable), and a letter of authorization for the person managing the account. For non-Russian entities, we need a certificate of incorporation and a tax residency document. These are standard due-diligence requirements and are handled securely via our encrypted upload portal.

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